Breast pumps and accessories are personal use items and are not returnable or refundable once product box or bag is opened or item is used. Refunds for unopened/unused products may be made within 30 days of the purchase date with prior authorization (required). Returns not authorized in advance may incur additional processing fees. Returns are subject to a restocking fee. Returned merchandise is subject to a fee up to 35% of the purchase price and estimated fees will be confirmed at the time of authorization. Freemie Free Shipping is not refundable on returned items. Returned merchandise must be returned in merchantable condition or will not be accepted/refunded. To request a return please complete the Contact Us form.

Freemie is a fast shipper! Orders received prior to noon PST will ship the same business day. Orders received after noon PST will ship the next business day. Shipment time is estimated and we do not guarantee delivery for specific dates. If you need to make a change to an order we will do our best to make the needed change prior to shipment. However, once an order has shipped, we are not able to cancel or change the order. For shipped orders, an email will arrive with USPS tracking details. To conserve resources, multiple item orders will be shipped only when all items are in stock and available. Pre-order ship dates are estimated. Changes to received orders, and/or shipments made to invalid or undeliverable addresses, may incur a processing or shipping fee. Shipments are available within the U.S. and its territories for orders received through www.freemie.com. We're happy to ship to any APO and FPO with a properly formatted address. The risk of loss for products purchased on this site passes to the purchaser upon delivery to the carrier. Customers are encouraged to take preventative action to ensure safe delivery of parcels. 

Pump motors are covered against defects in manufacturing or workmanship for 1-year from date of purchase with proof of purchase. Freemie Collection Cups are guaranteed against defects in materials and workmanship for a period of 60 days with proof of purchase. Warranty subject to normal use, see User Manuals for full warranty details. 

Thank you for thinking of our environment! All Freemie products are intended for a single user and should not be shared with another person. Pump motors have a Lithium-ion battery and should never be thrown away with household waste. Instead, they should be taken to a local e-waste drop-off. Search for local options at www.earth911.com or check with your city for options and events. Cup plastic parts can be disposed of in your curbside recycle container or disposed of with household waste.