Policies

FREEMIE POLICIES


RETURNS
Breast pumps and accessories are personal use items and are not returnable or refundable once product box or bag is opened or item is used. Refunds for unopened/unused products may be made within 30 days of the purchase date with prior authorization (required). Returns not authorized in advance may incur additional processing fees. Returned merchandise is subject to a fee up to 30% of the purchase price and estimated fees will be confirmed at the time of authorization. Freemie Free Shipping is not refundable on returned items. Returned merchandise must be returned in merchantable condition or will not be accepted/refunded.

SHIPPING
Freemie is a fast shipper! Orders received prior to noon PST will ship the same business day. Orders received after noon PST will ship the next business day. Shipment time is estimated and we do not guarantee delivery for specific dates. If you need to make a change to an order we will do our best to make the needed change. An email will arrive with tracking details once your order has shipped. All orders ship via USPS to any valid U.S. address. Changes to received orders, and/or shipments made to invalid or undeliverable addresses, may incur a processing or shipping fee. Shipments are available within the U.S. and its territories for orders received through www.freemie.com. We're happy to ship to any APO and FPO with a properly formatted address.

WARRANTY
Freemie offers a limited lifetime warranty on all cup and pump parts. Pump motors are covered against defects in manufacturing or workmanship for 1-year from date of purchase with proof of purchase. Freemie Collection Cups are guaranteed against defects in materials and workmanship for a period of 60 days with proof of purchase. See User Manuals for full warranty details.